We understand that there may be instances where you need to return or seek a refund for your purchase. Therefore, we have implemented a hassle-free return and refund policy to ensure your satisfaction.
Return Policy
To initiate a return, kindly contact us at [email protected], providing your order number and the reason for the return. Upon receiving your request, we’ll furnish you with return instructions. Please ensure that the returned items are in their original condition and packaging.
Returns are accepted for the following reasons:
- Defective or damaged items: Should your item arrive defective or damaged, please notify us promptly to arrange a return or exchange.
- Incorrect items: In the event you receive an incorrect item, please inform us immediately to facilitate a return or exchange.
- Unsatisfactory product: If you’re unsatisfied with the product, please reach out within 27 days of receipt to organize a return or exchange. Please be aware that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
Refund Policy
Refunds will be processed back to the original payment method used for the purchase and may require up to 10 business days to complete. It’s important to note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.
If you’ve received a defective, damaged, or incorrect item, we’ll cover the return shipping costs. Please contact us to receive a pre-paid return label in such cases.
For items you’re unsatisfied with, you’ll be responsible for return shipping expenses. We recommend utilizing a trackable shipping method for your return to ensure its safe arrival to us.
Please be aware that we cannot guarantee receipt of your returned item, and we’re not liable for items lost or damaged during the return shipping process.
Upon receiving your returned item, we’ll inspect it to verify its original condition and packaging. If the item doesn’t meet these criteria, we reserve the right to refuse the return or impose a restocking fee.
Exchanges
Should you wish to exchange an item, kindly reach out to us at [email protected], providing your order number and the item you wish to exchange. Upon receiving your request, we’ll furnish you with instructions on how to return the item and guide you through placing a new order for the item you desire to exchange it for.
Please bear in mind that shipping fees are non-refundable, and the responsibility for return shipping costs lies with the customer.
Business Days
Our business days are Monday through Saturday, excluding US holidays.
Contact Us
If you have any questions or concerns about our return and refund policy or your order, please contact us at [email protected]. We will do our best to assist you as quickly and efficiently as possible.
Thank you for shopping with Rinetex!