At Rinetex, we understand that sometimes plans change, and you may need to cancel your order. We strive to make this process as convenient and hassle-free as possible. Please refer to our cancellation policy outlined below for more information.
Cancellation Policy
To initiate an order cancellation, kindly reach out to us promptly at [email protected]. While we endeavor to accommodate your request, please understand that once an order has been processed, cancellation may not be feasible.
For orders not yet processed, we will cancel them and provide a full refund. However, if your order has already been processed and shipped, you’ll need to adhere to our return policy for a refund.
In the event of a cancellation after shipment, you’ll incur return shipping costs. Please be aware that shipping fees are non-refundable, and the return shipping cost will be deducted from your refund.
We maintain the right to cancel orders for various reasons, including product availability, pricing errors, or suspected fraudulent activity. Should we cancel your order, you’ll be promptly notified, and a full refund will be issued.
Pre-Order Cancellation
If you’ve pre-ordered an item, you have the option to cancel your order at any point before the item is shipped. However, please be aware that pre-orders are contingent upon availability, and we cannot guarantee fulfillment of all orders. Should we be unable to fulfill your pre-order, we’ll notify you promptly and provide a full refund.
Contact Us
If you need to cancel your order or have any questions, please reach out to us at [email protected]. Our customer service team is available Monday through Saturday and will respond to your inquiries promptly and efficiently.